DNA

Introduction

DNA is one of the leading telecom service provider including cable TV, mobile networks and broadband.

Winner of European Cloud and Identity Award for best B2B project in 2015

 


Challenges

  • High cost of customer service desk operations
  • Difficulties registering new corporate customers
  • Like all telecom service providers, DNA was looking new ways of generating revenue and new business

Solution

  • Ubisecure SSO connects the DNA online services providing consumer and business customers a single identity across all connected sites
  • Ubisecure CustomerID provided easy-to-use workflows for customer registration and enabled extensive self-service functions in their MyBusiness portal

Benefits

  • New customer registration time was cut from hours to a few minutes
  • The self-service portal for subscription management created immediate cost savings of $1 million during the first full year after launch
  • Unified identity strategy makes it extremely easy for DNA business customers to acquire new services through DNA cloud brokering
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