Identity & Access Management Content Library

Featured Whitepaper

Customer IAM vs Employee IAM (Legacy IAM)

Traditional Identity & Access Management (IAM) solutions concentrate on provisioning employee identities from internal directories and providing Single Sign-On to internal applications. As the business drivers for Customer IAM (CIAM) grow, its critical that enterprises understand both the technical & business differences between Customer IAM and Employee IAM.

In this whitepaper, you will learn:

  • How ownership of identity management is shifting from IT & HR to Sales & Marketing
  • How cost management, business performance, risk management, customer experience and compliance is driving the need to adopt Customer IAM solutions
  • How legacy IAM models translate ineffectively to Customer identity management

This whitepaper is an ideal introduction to the often complex world of identity management and perfect for any stakeholder exploring customer experience improvement initiatives.