White Paper

The Difference Between Internal IAM and Customer IAM

The most obvious difference between Internal Identity and Access Management (IAM) and Customer Identity and Access Management (CIAM) is this: are you managing internal employee identities (IAM – aka legacy/enterprise/internal IAM) or external customer/consumer identities (CIAM)?

While it may not be immediately clear that this difference would call for drastically different platforms, these groups actually demand very different use cases.

In this white paper, you will find:

  • How user experience, platform flexibility, business performance, revenue, privacy, trust & data regulation and compliance (among others) are driving the need to adopt Customer IAM solutions
  • Why traditional (legacy) IAM models do not translate effectively to external user management
  • Printable, easy-to-consume infographic

This white paper is an ideal introduction to external user identity management and perfect for any stakeholder exploring customer experience improvement initiatives.