Customer IAM

Build trust with your customers as you capture, manage and protect their identity data with Ubisecure’s Customer ID solution

Customer ID helps you know who your customers are and make it easier for customers, partners, external users, APIs and things to engage with your services.

Take a modern, secure approach to Customer Identity Management, putting Identity at the very centre of your services to maximise revenue, security and customer experience.

Customer IAM Ubisecure

Better identity data management

Better identity data management

Enhanced security, more control over data and attributes

Streamline Operations

Streamline Operations

Automate workflows, reduce data silos

Increase Conversions & Brand Loyalty

Increase Conversions & Brand Loyalty

Personalise offerings based on real data

Better Marketing

Better Marketing

360-degree unified view across data silos of customers

Customer ID – Ubisecure’s Customer Identity & Access Management (CIAM) solution offers many mission critical functions and serves customer, consumer, b2b and machine to machine use cases:

Customer IAM Capture & Convert

Capture & convert

Registration – provide frictionless registration for new customers by using existing identities, of varying levels of assurance strength, from one or more of the dozens of supported Identity Providers.

Profiling and Personalisation – link identity data sources and attribute information for a centralised view of users, to build personalised experiences.

Outbound Federation – enable existing identity data pools to be utilised for outbound Single Sign-On to external sites. Gain new ROI on KYC investments and extend use of identities associated with your brand.

Customer experience

One identity – let customers use a single identity to log in and engage with all your services. Learn more

Multi-channel – provide customers with the same user experience regardless of the device they use to engage with your services.

Consent – comply with privacy regulation (GDPR) by giving appropriate visibility and self-management controls for personal data.

Self-service – improve customer satisfaction and reduce support overheads by allowing customers to self-manage identity credential management.

Customer IAM Customer Experience

Customer IAM Security & Privacy

Security & Privacy

Authentication – ensure best practice around username/password, offer hassle-free passwordless options, or step-up to multi-factor authentication (MFA) at the right time. Offer registration and login using any number of existing Identity Providers (social, professional, verified or federated), and link to existing accounts to enrich profiles. Learn more

Authorisation – out of the box identity management workflows manage how applications authenticate customers, organisations, things & APIs and grant access only to the right resources. Also centralise identity data access governance to provide granular control over which customer identity attributes can be accessed by internal and external applications. Learn more

Delegated ID – deploy multi-tier delegated administration and delegation of authority and achieve significant cost savings. Allow external users to manage their own organisation’s (or family’s) user identities and delegate roles with ease at a national scale. Learn more

Identity Directory – eliminate risky, overlapping identity data silos by using Ubisecure’s proven, highly scalable and secure storage solution for identity data and attributes.


External services and sites – aggregate attributes from internal and external sources, such as user databases, CRM, Identity Providers and federate identities to external sites and applications.

Enterprise BI and Provisioning – connect to enterprise grade business intelligence tools and provisioning tools.

Customer IAM Interoperability

How it works

Customer IAM from Ubisecure

Cloud or On-Premise – your data, your location

Scalability – 100k  average users per instance

Omnichannel – any device, same experience

Integration into world class BI, CRM

API First

API first

Ubisecure Customer IAM solutions are API-first to give you:

  • Total control over interface branding
  • Configurable workflows, definition and management of attributes
  • Enhanced security – identity data is a breach target
  • Reduced time to market for your application – building identity management in-house is time consuming
  • Years of Ubisecure experience implementing identity and consent standards, as well as our experience in the European identity ecosystem, where we specialise in delivering against evolving best practices
  • Interoperability and support for internal and external applications
  • The scalability and reliability needed for large customer-based deployments

>> Read more about Identity APIs and the API economy

Your Identity Data, your choice how Ubisecure is deployed

Identity Cloud


Ubisecure managed Identity-as-a-Service for simple, fast to market Single Sign-On for Customers, Partners and Suppliers.

Identity Platform


Deployed on-premise to at your own location(s).

Identity Cloud


A Ubisecure certified cloud partner hosts Identity Platform deployment, provides SLA, you choose datacenter location.

Ubisecure almost exclusively deploys larger scale on-premise and cloud Identity Platform solutions through our Certified Partner network. Partners have local and vertical specialisation – find the right partner in our directory and contact us to discuss requirements.

You can get directly started quickly and easily with Ubisecure’s managed Identity-as-a-Service (IDaaS) solution – available for B2B and B2C Single Sign-On (SSO) use cases with additional identity management add-ins as required. Go to IDaaS.

S Group Case Study Ubisecure

Retail giant S Group uses the Ubisecure Identity Platform to achieve a wide range of Customer IAM functionality designed around providing customers with a single identity for all S Group company applications and services, including step-up authentication.

> Read Case Study



What is Customer IAM?

If you’re unsure of what exactly Customer IAM (CIAM) is, or wondering if it’s the same as Consumer IAM, read this clear and simple explanation. 

>> Read More


By KuppingerCole

An overview of the Customer Identity and Access Management (CIAM) industry & an impartial high level description and analysis of the Identity Platform.

>> Read More


Build vs Buy: Customer IAM

What are the benefits of Customer IAM? And should your organisation build a solution using your existing internal resources, or buy a CIAM solution?

>> Read More

Ready to get started?