CIAM – Customer Identity & Access Management
CIAM delivers secure, seamless, & simplified digital experiences for your customers.
[/vc_column_text][/vc_column][/vc_row] Rapidly build innovative Customer IAM (CIAM) and B2B IAM capabilities into applications and services. Choosing Ubisecure means your organisation avoids data breaches, offers a consistently excellent user experience, reduces costs associated with manual processes, and keeps your development team focused on your core business. Enterprises need to adapt to the new norm where everything is remote, and everything is digital. Identity management is at the heart of going digital-first. The lines between internal users and external users have become blurred, and effective management of all users (employees, customers, and partners) is essential for business continuity and operational cost control. >> Learn More According to Gartner, “there is an increase in demand for CIAM technologies due to its importance to combining successful UX to attract and retain more customers with security and privacy capabilities. Commercial technologies are now more popular than “homegrown” solutions.” Further, “CIAM technology popularity has surpassed homegrown solutions, but integration with adjacent technologies is still key to address digital experience and risk management needs.” Ubisecure is proud to be named in this report by Gartner. Gartner subscribers can view the report here.
How organisations use Ubisecure
Give customers one digital identity and set of credentials to connect to all your services and applications.
Enhance security with additional factors of authentication without the usual friction, and employ context-based step-up authentication when needed.
Protect resources with fine-grained user permissions and access rights.
Create, store, and manage users, and identity and privacy data, at scale.
Anchor users to their existing digital identities (social, enterprise, verified) and remove friction during registration & login.
Prove a user’s real identity at the start of your onboarding or KYC process.
Manage how organisation, family or individual users delegate their rights to others to act on their behalf.
Register your own G20 endorsed high assurance organisation identities, or utilise the global LEI database for KYC & onboarding.
Successfully operate remotely, protect against increased attacks, and gain operational efficiencies
Gartner “Technology Insight for Customer Identity and Access Management”
Henrique Teixeira, et al, 4 May 2020.
Rapidly build innovative Customer IAM (CIAM) and B2B IAM capabilities into applications and services. Choosing Ubisecure means your organisation avoids data breaches, offers a consistently excellent user experience, reduces costs associated with manual processes, and keeps your development team focused on your core business.
Enterprises need to adapt to the new norm where everything is remote, and everything is digital. Identity management is at the heart of going digital-first. The lines between internal users and external users have become blurred, and effective management of all users (employees, customers, and partners) is essential for business continuity and operational cost control.
>> Learn More
According to Gartner, “there is an increase in demand for CIAM technologies due to its importance to combining successful UX to attract and retain more customers with security and privacy capabilities. Commercial technologies are now more popular than “homegrown” solutions.” Further, “CIAM technology popularity has surpassed homegrown solutions, but integration with adjacent technologies is still key to address digital experience and risk management needs.”
Ubisecure is proud to be named in this report by Gartner. Gartner subscribers can view the report here.
What experts are saying about Ubisecure
The Ubisecure Identity Platform is a critical component of the eHealth service as its functionality provides Swedish citizens with very easy to use process for accessing their health records.
The Ubisecure Identity Platform is delivered as a single integrated IAM suite that provides both Web Access Management and Identity Federation capabilities with a fully integrated database and application server.
The Ubisecure Identity Platform has helped us realise a unified IAM solution for both consumers and corporate customers, creating an environment where you only need one identity.
subtenants / orgs in single
customers on a single
Provider in Europe
organisations using Ubisecure
Legal Entity Identifiers
Citizens rely on Ubisecure
Customer Identity & Access Management
Provider in the Nordics
Identity Management is evolving. Keep up with the latest…
- How to demonstrate the ROI of Customer Identity and Access ManagementSeptember 18, 2020Investment in Customer Identity and Access Management (CIAM), as with any IT project, requires a degree of research into what the best solution is for your individual business. And when you’ve found it, you’re faced with the task of demonstrating the specific return on investment of CIAM to the budget holder in order to get approval for the project. You both want the same overall result – a successful, growing business – but a CFO is purely focused on the financials, whether that’s in the form of cost savings or increased revenue. Particularly in 2020 when the purse strings may be tighter for many organisations, reliably predicting the return on investment for any new project is essential. The good news is that CIAM is high priority for budget allocation right now, given that becoming digital-first is essential to adapting to the ‘new norm’. So what does the CFO need to see to be convinced that you need your CIAM investment? This article provides an introduction to the ROI of CIAM, with more detail and financial statistics available in our free white paper written directly for the budget holders (download here – Customer Identity and Access Management: Investment and ROI). Cost savings enabled by CIAM Let’s start with a financial incentive that will immediately get your CFO’s attention – operational efficiency. CIAM is a fantastic way to remove clunky business processes by digitising workflows, thus reducing wasted employee time (and therefore money) carrying out manual tasks. For example, Delegated Authority – a CIAM capability that enables users to delegate the right to use digital services on their behalf. This reduces the need for internal admin-heavy workflows by enabling your external users to delegate authority themselves, within your defined parameters. Another avoidable cost on the CFO’s radar is the possibility of data breach and regulatory non-compliance fines, with the average cost of a data breach to an organisation now totalling $3.92 million. So the fact that CIAM helps to significantly mitigate against this risk will be a motivation for investment. For example, multi-factor authentication (MFA) – i.e. requiring more than one identifying form factor to log into a service. This is very important as 80% of data breaches are caused by stolen, weak or default passwords. While the use of passwords is still commonplace, a second factor (such as biometrics, mobile phone authenticator apps, time-based one time passwords, bank IDs etc.) significantly reduces successful breaches as hackers are far less likely to be able to reproduce both identifying factors and gain unauthorised access. (See more ways that CIAM enables cost savings in our free white paper – Customer Identity and Access Management: Investment and ROI) Revenue enabled by CIAM CIAM connects users to a business at a critical point in their customer journey – signing up and logging into a service. A key principle of your new CIAM solution will likely be to streamline these processes and make them more customer-centric, which has the potential to drastically increase registrations and loyalty – and therefore revenue. For example, CIAM offers support for third party identity providers, like Google, Facebook, bank IDs and other federated digital identities. This ability for customers to use their existing digital identity to sign into your service makes it very easy for new customers to simply click to register, reducing form filling fatigue and abandonment. It’s estimated that 45% of users give up if the registration process is too hard, so streamlining the registration process will significantly increase your customer conversion rate. CIAM also leads to more efficient Sales and Marketing processes by linking your service’s identity data with your CRM. This increases the accuracy of data across your systems, so better data-led sales and marketing decisions can be made based and greater personalisation of services is enabled. For these revenue-enabling reasons, CIAM should not just be an IT priority and expense, but should form part of the wider business strategy and share the budget with Sales and Marketing. (See more ways that CIAM enables increased revenue in our free white paper – Customer Identity and Access Management: Investment and ROI) Financial impact of selected CIAM capabilities Here are a few examples of cost-saving and revenue-generating implications of common Customer IAM capabilities. CIAM capability Cost saving Revenue enabling Self-service account management Drastically reduce Support Desk calls by empowering customers to make account changes (like password resets) themselves. According to Forrester, large organisations spend up to $1 million each year in staffing and infrastructure expenses just to handle password resets. User data is kept current by the user themselves, making it far more accurate than Sales/Marketing-led CRMs. Avoid identity silos and leverage the ongoing accuracy of CIAM data for progressive profiling. Single sign-on (SSO) Also reduces Support burden by requiring only one set of credentials per user across multiple services – leading to far fewer issues needing to be dealt with. Ease of customer journey through services results in greater engagement with your services and loyalty to your brand. Multi-factor authentication (MFA) Effective measure against costly data breaches and regulatory non-compliance fines. Correct balance of user experience and security with MFA builds consumer trust. Identity providers (IdP) No need to store and protect credentials yourself for users that opt to ‘Sign up with X’ – reduces the burden and risk of data breach with you trying to mitigate these risks in house. Makes it very easy for new customers to simply click to register – reducing form filling fatigue and abandonment, resulting in higher customer conversion. Delegated Authority Reduces the need for internal admin-heavy workflows by enabling your external users to delegate authority themselves. Yet another customer experience win! Secure that CIAM funding! I hope that this brief overview has given you a few useful pointers when demonstrating the ROI of CIAM. I recommend downloading this free ultimate guide to the value of CIAM projects: Customer Identity and Access Management: Investment and ROI. It includes information on lots more ways that CIAM saves costs and enables revenue, and includes sections on whether to build or buy your CIAM solution and deployment options (IDaaS, cloud or on-premises). Get in touch if you have any questions, or for help with your own CIAM project financials....
- The Role of Identity in Digital Transformation with Jurgita Sarkovaite, NEO Consulting – Podcast Episode 28September 16, 2020https://media.blubrry.com/identitypodcast/p/content.blubrry.com/identitypodcast/Ubisecure_Podcast-Jurgita.mp3Podcast: Play in new window | DownloadSubscribe: Apple Podcasts | Android | Email | Google Podcasts | Stitcher | TuneIn | Spotify | RSS | MoreLet’s talk about digital identity with Jurgita Sarkovaite, Innovation and Strategy Manager at NEO Consulting. In episode 28, Jurgita and Oscar discuss digital transformation, particularly in light of COVID19, and the critical role of identity in any digital transformation project. The conversation also explores the importance of digital identity in customer experience and how companies are approaching digital identity in light of that, including who has ultimate influence over digital identity projects within the organisation and the popularity of Identity-as-a-Service (IDaaS, SaaS-delivered IAM). “Digital identity is part of every digital transformation project because it would be impossible to do without it” Jurgita Sarkovaite is Innovation and Strategy Manager at NEO Consulting. She’s also Professor of Digital Marketing and Digital Transformation courses at Pacífico Business School, Peru. Jurgita has 8+ years of project management experience in digital strategy consulting, technology and software development. Her research covers digital culture, entrepreneurship and innovation. She has a passion for education. You can contact Jurgita on LinkedIn or email email@example.com. We’ll be continuing this conversation on LinkedIn and Twitter using #LTADI – join us @ubisecure! ...
- Digitising an individual’s right to represent their organisation solves the real-world representation governance problemSeptember 8, 2020The impact of the pandemic has made admin-based tasks and activities harder to do remotely, or when they are, more susceptible to abuse and risk. Many organisations are now prioritising digital transformation projects to address some of these inefficiencies and risks. One of the most significant factors prohibiting the full digitalisation of these processes is something we take for granted in the real world – managing the right of an individual to represent an organisation. Because few individuals inherently have a right to represent an organisation (i.e. initially only Directors and Board Members), to run a business, those individuals delegate their authority to others. In the real world these rights are managed inefficiently through paper-based mandates and recording of approvals stored by HR or in the CFO’s office. Enterprises need the ability to manage this ‘representation governance’ digitally. The individuals associated with an organisation should have defined representation rights, and be able to assert and verify these rights to relying parties. Representation governance should be highly automated and frictionless and use the same proven identity standards and concepts IGA (Identity Governance & Administration) and IAM (Identity & Access Management) solutions use for enterprise or customer identity management. For example, activities such as submission of corporate statements to the Government, the enforcement of corporate spending limits, the assertion of signature/submission rights, or even building or network access for both employees and external service providers could be well defined and digitally governed. Digital representation governance can then improve security, increase efficiency, and reduce administration costs for the enterprise. Introducing digital representation governance Ubisecure provides representation governance solutions throughout the Nordics, including Government and Telecoms. Such solutions are closed communities, applicable to particular business use cases for specific interactions. For example, when completing tax returns, the Finnish Government uses the Ubisecure Identity Platform to establish a digital identity for the company director. That digital identity can then delegate submission of the tax returns to other individuals within the organisation, or individuals at third party service providers like an accountancy firm. Digitising this closed community use-case has resulted in a 99% reduction in cost by moving to digital vs physical point of service, equating to millions of Euros of taxpayer savings. Expanding CIAM-based representation governance with Legal Entity Identifiers (LEI) As a leader in the European identity management space, we firmly believe that representation governance offers significant workflow improvements as well as cost savings for many organisations. However, we believe its full potential can only be met by expanding beyond closed communities and taking the business benefits to a global, open community. To accomplish this Ubisecure became an accredited Legal Entity Identifier (LEI) issuer in 2018. The LEI is a verifiable 20-digit code that identifies legal entities in the publicly accessible Global LEI Index. The LEI is globally unique, standardised, and G20 & FSB endorsed – making it the ideal highly assured organisation identifier to enable the representation governance solution. By adding LEI support the platform, our next-generation ‘right to represent’ solution uniquely ties the digital identity of an individual to the organisation’s open community LEI. ‘Sign in with RapidLEI’ to assert LEI-based representation rights Ubisecure issues LEIs through its RapidLEI service. During the LEI registration process, the service establishes who has the right to legally represent the organisation, i.e. a Director. It then establishes that this authoritative individual can define who else should have representation rights, and what those representation rights mean in real terms (i.e. attributes concerning financial transactions, legal authority, delegatory rights, and so on). Essentially any administrative process requiring representation governance can be mandated and digitised. The LEI then becomes the trust anchor, enforcing approved representation assertions and verifications permitted for the individual. As a result, Ubisecure has now become a universal ‘right to represent’ Identity Provider (IdP). Our role is to associate an individual with a legal entity, and then via the ‘Sign in with RapidLEI’ service authenticate and assert their identity and representation attributes to relying parties. The service can be used either via API or by adding a ‘Sign in with RapidLEI’ login button to the workflow. The ‘Sign in with RapidLEI’ is simple to add and is based on the same technology that enables social media logins like ‘Sign in with Apple’ or ‘Log in with Google’. Establishing representation governance using LEIs rather than single use-case identifiers found in closed communities can support an almost endless number of global, interoperable business applications. The use case potential has wide applicability and can stimulate viral adoption of LEI and trust services. The service will improve process efficiency dramatically, enable transactions, and reduce fraud for the enterprise, and provide a secure, privacy-enabled, and convenient solution to employees, contractors and other organisation representatives. Video Demo – enforcing and delegating corporate spending limits Watch the demo video. Get involved with Right to Represent We are actively engaging with application developers and software vendors that can integrate representation governance into their solutions. Ubisecure will preview the ‘Sign in with RapidLEI’ service later this year, to register early interest visit https://rapidlei.com/representation-governance/....