Identity & Access Management Content Library
e-Service Digitalisation Maturity Model
While delivering Customer Identity and Access Management solutions to our customers for over a decade, we’ve seen that almost all online services follow a growth path towards the service that gives users an exceptional experience. In a digitalisation project, Identity and Access Management is one of the key technologies to ensure easy capture and conversion, and retention through different technologies IAM can provide.
In this whitepaper, you will learn:
- A simple 4-stage model for evaluating your preparedness to deliver an exceptional customer experience
- How your business will benefit while moving towards a mature model
- That Single Sign-On is not the end of the road for development
- That by embedding technologies such as user driven federation, tiered delegated administration, role / attribute based access controls you can make the life of your customer easier
This whitepaper is an ideal introduction on why you should always consider Customer Identity and Access Management as early as possible when digitalising a process or a new business model.